Customer Care Advisor

Busey Bank

Multiple Locations
Base: $18-$22ph; bonus/equity: eligible for bonus ...
Digital-first customer relationships
Technical troubleshooting support
Phone, chat, and email support
The Customer Care Advisor will serve as a customer advocate to earn trust and loyalty through unparalleled service and support

Job Summary

  • The Customer Care Advisor will serve as a customer advocate to earn trust and loyalty through unparalleled service and support.
  • The role is responsible for managing the relationships of our digital-first customers, encouraging the use and adoption of digital offerings while providing proactive support.
  • Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results.

Matching Summary

The Customer Care Advisor will serve as a customer advocate to earn trust and loyalty through unparalleled service and support.

Salary

Base: $18-$22/hour; Bonus/Equity: Eligible for bonus or incentives; Benefits: Competitive benefits package including 401(k) match, profit sharing, ESPP, PTO, medical, dental, vision, life insurance, disability, wellness incentives, EAP, HSA/FSA

Skills & Requirements

Must-have

  • digital-first customer relationships
  • technical troubleshooting support
  • phone, chat, and email support
  • de-escalate dissatisfied customers
  • maintain customer confidence
  • protect bank operations

Nice-to-have

  • proactive customer support
  • adapt to change
  • patient assistance and support
  • express desire to assist customers

Key Requirements

  • High School diploma required
  • Knowledge of Microsoft Office
  • Ability to analyze and solve problems

Work Rights

Not specified

Tailored Resume

Cover Letter