Our Retention Specialists play a critical role in ensuring the continued loyalty of our Beyond customer base by educating and assisting clients facing financial hardship
Job Summary
Our Retention Specialists play a critical role in ensuring the continued loyalty of our Beyond customer base by educating and assisting clients facing financial hardship.
You will interact with clients primarily through inbound phone calls, deescalating upset clients, empathizing with their financial difficulties, and helping them navigate the Beyond Finance program.
For eligible full-time employees, we offer considerable employer contributions for health, dental, and vision programs, generous PTO, paid holidays, and paid parental leave, and a 401(k) matching program.
Matching Summary
Our Retention Specialists play a critical role in ensuring the continued loyalty of our Beyond customer base by educating and assisting clients facing financial hardship.
Salary
Base: $19—$20 USD; Bonus/Equity: Earn commissions based on ability to enable clients to achieve financial objectives; Benefits: Health, dental, vision, PTO, paid holidays, paid parental leave, 401(k) matching
Skills & Requirements
Must-have
Inbound phone call interaction
Deescalate upset clients
Navigate CRM system
Analyze financial situation
Retain clients in program
Nice-to-have
Compassionate, individualized care
User-centric technology
Team spirit and culture
Adaptability to different personality types
Key Requirements
Experience in Retention, Sales, or Collections
High school diploma or equivalent
Ability to work in a fast-paced environment
Resilient and able to remain calm under pressure
Demonstrated ability to negotiate and deescalate
Tech savvy and proficiency with CRM
Strong customer focus
Strong verbal and written communication skills
Troubleshooting and problem solving skills
Ability to multi-task, set priorities and manage time effectively