Customer Success Manager

IQVIA UK

Customer success portfolio management
Business intelligence tool training
Data analysis and market research
The role involves serving as the primary point of contact for clients regarding IQVIA's health data and Business Intelligence tools

Job Summary

  • The role involves serving as the primary point of contact for clients regarding IQVIA's health data and Business Intelligence tools.
  • Responsibilities include training clients to maximize their use of databases while ensuring high levels of customer satisfaction and revenue targets are met.
  • The position requires collaborating across departments to resolve client issues and acting as the voice of the customer to drive product innovation.

Matching Summary

The role involves serving as the primary point of contact for clients regarding IQVIA's health data and Business Intelligence tools.

Skills & Requirements

Must-have

  • Customer success portfolio management
  • Business Intelligence tool training
  • Data analysis and market research
  • Client satisfaction and revenue goals
  • Service proposal and budgeting

Nice-to-have

  • Pharmaceutical industry experience
  • Team collaboration and knowledge sharing
  • Innovation advocacy for client needs
  • Strong analytical and synthesis skills
  • Fluency in English language

Key Requirements

  • Bac +5 degree in commercial or scientific fields
  • Experience in pharmaceutical industry preferred
  • Current proficiency in English required

Work Rights

Not specified

Tailored Resume

Cover Letter