Sr Enterprise Account Exec - Retail

ServiceNow

Melbourne, Australia
On-site
End-to-end commercial relationship management
C-suite relationship development
Account strategy execution
Own the end-to-end commercial relationship across a portfolio of strategic accounts, driving growth across CRM, AI and Technology and Transformation workflow opportunities

Job Summary

  • Own the end-to-end commercial relationship across a portfolio of strategic accounts, driving growth across CRM, AI and Technology and Transformation workflow opportunities.
  • Develop and maintain relationships with multiple C-suite personas (CFO, CIO, COO, CDO) within large retail and consumer organisations, positioning ServiceNow as a long-term platform partner.
  • Lead and orchestrate a broad virtual account team including Solution Consultants, Solution Specialists, Customer Success, Partners and Marketing to execute on a coordinated account strategy.

Matching Summary

Own the end-to-end commercial relationship across a portfolio of strategic accounts, driving growth across CRM, AI and Technology and Transformation workflow opportunities.

Skills & Requirements

Must-have

  • End-to-end commercial relationship management
  • C-suite relationship development
  • Account strategy execution
  • Complex deal negotiation
  • Multi-year account roadmap development

Nice-to-have

  • Trusted advisor to customers
  • Customer success mindset
  • Win as a team culture

Key Requirements

  • 10+ years software/solutions sales experience
  • Enterprise/strategic account management experience
  • Retail/consumer sector sales experience
  • CRM, AI, digital transformation initiatives experience
  • AI integration into work processes experience
  • Consistently meeting/exceeding sales targets
  • Willingness to travel up to 50%

Work Rights

Not specified

Tailored Resume

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