Workday is seeking a Senior Production Readiness Manager for a fully remote position, focusing on customer support during deployment periods for their software products. The role requires technical expertise, project management skills, and strong customer relations, ensuring successful performance testing and transitions to production
Job Summary
The role involves ensuring successful performance testing and transition to production for large deployments of the Workday platform.
Candidates must act as the voice of the customer, using indirect influence to drive issue resolution with senior leadership and technical staff.
This position requires a proactive approach to managing complex software environments while balancing multiple customer engagements in a fast-paced setting.
Matching Summary
Match Score: 85
Workday is seeking a Senior Production Readiness Manager for a fully remote position, focusing on customer support during deployment periods for their software products. The role requires technical expertise, project management skills, and strong customer relations, ensuring successful performance testing and transitions to production.
Skills & Requirements
Must-have
7+ years technical support experience
5+ years customer support or consulting
ERP system performance expertise
Workday architecture knowledge
Project management and prioritization
Nice-to-have
Crisis management experience
HR, Time Tracking, Payroll application experience
Ability to thrive with ambiguity
Strong storytelling for technical concepts
Self-driven learning capability
Key Requirements
BS or MS in Technical Degree or equivalent
7+ years providing technical support for complex software
5+ years in customer support or ERP performance consulting
APJ shift availability (6:30am to 3:30pm India time)