Evercommerce - Technical Support Analyst Ii (in-office: Denver, Colorado)

EverCommerce

Denver, Colorado, United States
Base: $75,000 to $85,000 usd py; bonus/equity: emp...
Fully remote
4-6 years customer service experience
Windows and mac enterprise troubleshooting
Microsoft office 365 proficiency
This role provides advanced end-user and systems support while partnering closely with the IAM team to maintain corporate environment integrity

Job Summary

  • This role provides advanced end-user and systems support while partnering closely with the IAM team to maintain corporate environment integrity.
  • The position requires delivering concierge-level support to executives and senior leaders on-site in Denver while assisting remote users globally.
  • Candidates will manage hardware inventory, software provisioning, and identity lifecycle including onboarding and offboarding processes.

Matching Summary

This role provides advanced end-user and systems support while partnering closely with the IAM team to maintain corporate environment integrity.

Salary

Base: $75,000 to $85,000 USD per year; Bonus/Equity: Employee Stock Purchase Program available; Benefits: Day 1 health/wellness, 401k match, FTO time-off

Skills & Requirements

Must-have

  • 4-6 years customer service experience
  • Windows and Mac enterprise troubleshooting
  • Microsoft Office 365 proficiency
  • Identity Management (MFA/Password resets)
  • In-office presence in Denver Colorado

Nice-to-have

  • Experience with Microsoft EntraID or Okta
  • Jira Service Management knowledge
  • Strong executive communication skills
  • Vendor engagement capabilities
  • Interest in process improvement

Key Requirements

  • Associate's degree or CompTIA A+/Network+
  • Eligible to work without sponsorship
  • Willingness to commute daily to Denver office

Work Rights

Must be eligible to work without sponsorship

Tailored Resume

Cover Letter