Customer Experience Associate, Bilingual / French

CHEP Canada

Base: $64,000 - $80,000 cad annually; bonus: compe...
Hybrid
Bilingual english and french proficiency
3-5 years customer service or supply chain experience
Bachelor's degree or equivalent experience
CHEP Canada is seeking a bilingual (English/French) Customer Experience Associate to serve as the primary contact for customer inquiries, ensuring efficient supply chain operations and outstanding service. The role requires problem-solving, collaboration, and strategic thinking, along with a commitment to continuous improvement and customer satisfaction

Job Summary

  • This role serves as the primary point of contact for approximately 4,500 customer accounts managing $60M-$65M in annualized revenue.
  • The position requires resolving complex billing disputes, conducting root cause analysis, and collaborating with internal stakeholders like Operations and Finance.
  • Employees benefit from a hybrid work model, competitive salary plus bonus, employer-paid health benefits starting day one, and RRSP matching up to 5%.

Matching Summary

Match Score: 85

CHEP Canada is seeking a bilingual (English/French) Customer Experience Associate to serve as the primary contact for customer inquiries, ensuring efficient supply chain operations and outstanding service. The role requires problem-solving, collaboration, and strategic thinking, along with a commitment to continuous improvement and customer satisfaction.

Salary

Base: $64,000 - $80,000 CAD annually; Bonus: Competitive salary + bonus; Benefits: Employer paid health, vision, life insurance, RRSP match, tuition reimbursement

Skills & Requirements

Must-have

  • Bilingual English and French proficiency
  • 3-5 years customer service or supply chain experience
  • Bachelor's degree or equivalent experience
  • Microsoft Office Excel Word PowerPoint Access Outlook
  • Ability to work flexible hours until 8pm

Nice-to-have

  • Strong analytical abilities and data management skills
  • Proactive problem-solving and creative solutions
  • Experience with ERP and CRM systems
  • High learning agility and adaptability
  • Excellent listening and communication skills

Key Requirements

  • Bachelor's Degree or equivalent supply chain experience
  • 3-5 years Customer Service or Supply Chain experience
  • Fluency in both English and French languages

Work Rights

Not specified

Tailored Resume

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