Supv Customer Svc

thealpha.careers

Base: $30.70 - $46.05 ph; bonus/equity: not specif...
High volume contact center experience
Leadership and staff management
Microsoft office and call center software
The role involves supervising all inbound and outbound patient contacts to ensure quality and productivity while adhering to state and HIPAA regulations

Job Summary

  • The role involves supervising all inbound and outbound patient contacts to ensure quality and productivity while adhering to state and HIPAA regulations.
  • Advocate Health offers a comprehensive suite of Total Rewards including competitive compensation, benefits, retirement plans, and career development programs.
  • Advocate Health is a leading nonprofit integrated health system serving nearly 6 million patients with a strong commitment to equitable care and community benefits.

Matching Summary

The role involves supervising all inbound and outbound patient contacts to ensure quality and productivity while adhering to state and HIPAA regulations.

Salary

Base: $30.70 - $46.05 per hour; Bonus/Equity: Not specified; Benefits: Comprehensive benefits and well-being programs

Skills & Requirements

Must-have

  • High volume contact center experience
  • Leadership and staff management
  • Microsoft Office and call center software
  • Knowledge of HIPAA regulations
  • Customer service process improvement
  • Performance standards development

Nice-to-have

  • Healthcare or insurance environment experience
  • Problem solving and decision-making skills
  • Excellent written and verbal communication
  • Customer-focused approach
  • Collaboration with quality and operations teams

Key Requirements

  • Bachelor's Degree or equivalent knowledge
  • 3 years leadership in high volume contact center
  • Experience in healthcare or insurance preferred
  • No licensure or certification required

Work Rights

Not specified

Tailored Resume

Cover Letter