Customer Benefit Advisor I (on-site) - Columbia

Unum Group

Columbia, United States
Base: $36,000.00-$62,400.00; bonus/equity: perform...
Onsite
Exceptional customer service
Accurate information on benefits
Multiple system applications
Unum is committed to helping you thrive by providing employee benefits and service solutions that enable employees at client companies to thrive throughout life’s moments

Job Summary

  • Unum is committed to helping you thrive by providing employee benefits and service solutions that enable employees at client companies to thrive throughout life’s moments.
  • The Customer Benefit Advisor I is a critical first point of contact, responsible for demonstrating exceptional customer service and providing accurate information on benefits, claims, and policy administration.
  • Unum offers a competitive benefits package including health, vision, dental, disability, generous PTO, 401(k) employer contribution, mental health support, career advancement, student loan repayment, and tuition reimbursement.

Matching Summary

Unum is committed to helping you thrive by providing employee benefits and service solutions that enable employees at client companies to thrive throughout life’s moments.

Salary

Base: $36,000.00-$62,400.00; Bonus/Equity: Performance Based Incentive Plans; Benefits: Competitive benefits package

Skills & Requirements

Must-have

  • Exceptional customer service
  • Accurate information on benefits
  • Multiple system applications
  • Follow documented processes
  • Meet company goals and metrics
  • Reliable attendance

Nice-to-have

  • Passion for helping customers
  • Intellectual curiosity
  • Adapt to changing environment
  • Comfortable with video communications

Key Requirements

  • 1 year customer service experience preferred
  • High school diploma or GED required
  • Successful completion of Contact Center training program
  • Excellent verbal and written communication skills
  • Strong computer and multi-tasking skills
  • Familiarity with Microsoft applications

Work Rights

Not specified

Tailored Resume

Cover Letter