Listening Solutions Pm, Voc Listening And Research Operations
Dell Technologies
Draper, Utah, US
Base: $137,000 – 178,200.00; bonus/equity: not spe...
Customer listening programs
Research programs
Program lifecycle management
Own the end-to-end design, planning, and execution of customer listening and research programs that generate meaningful insights and actionable recommendations for the business
Job Summary
Own the end-to-end design, planning, and execution of customer listening and research programs that generate meaningful insights and actionable recommendations for the business.
Serve as a strategic partner to business teams and VoC advocates, translating their intelligence needs into structured programs that drive customer experience improvements across Dell Technologies.
Every Dell Technologies team member brings something unique to the table. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Matching Summary
Own the end-to-end design, planning, and execution of customer listening and research programs that generate meaningful insights and actionable recommendations for the business.
Salary
Base: $137,000 – 178,200.00; Bonus/Equity: Not specified; Benefits: Your life. Your health. Supported by your benefits.
Skills & Requirements
Must-have
customer listening programs
research programs
program lifecycle management
stakeholder partnership
insight translation
dashboard development
Nice-to-have
customer experience research
large matrixed organization
Key Requirements
8 years of relevant experience with a bachelor's degree or equivalent combination of education and work experience
Demonstrated experience leading customer listening or research programs from end to end