Customer Operations Specialist - Xbs

Xerox Corporation

Cebu City, Central Visayas, Philippines
On-site
Fluent english communication skills
Back-office support experience in bpo or financial services
Proficiency in microsoft office outlook word excel
Xerox Corporation is seeking a Customer Operations Specialist in Cebu City, Philippines, to provide support for customer billing and account inquiries. The role involves resolving complex service requests and ensuring high customer satisfaction while collaborating with internal teams

Job Summary

  • This role focuses on resolving complex service requests while maintaining a high standard of quality, compliance, and customer satisfaction.
  • You will review and process inquiries including account adjustments, invoice disputes, and billing requests within defined service level agreements.
  • The position offers structured onboarding, training, and opportunities to build expertise in billing and customer operations processes.

Matching Summary

Match Score: 85

Xerox Corporation is seeking a Customer Operations Specialist in Cebu City, Philippines, to provide support for customer billing and account inquiries. The role involves resolving complex service requests and ensuring high customer satisfaction while collaborating with internal teams.

Skills & Requirements

Must-have

  • Fluent English communication skills
  • Back-office support experience in BPO or financial services
  • Proficiency in Microsoft Office Outlook Word Excel
  • Ability to manage multiple priorities in fast-paced environment

Nice-to-have

  • Strong analytical and critical thinking skills
  • Experience with complex service request resolution
  • Collaborative team-oriented mindset

Key Requirements

  • Fluent in English
  • Experience in back-office support within BPO corporate or financial services
  • Proficiency in Microsoft Office suite

Work Rights

Not specified

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