$130,450-$142,375 annually; not specified; not spe...
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L3 escalation and root cause analysis
Sip trunk and sbc/voice gateway support
Contact center telephony routing
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First American Financial is seeking a Senior IP Telephony Engineer to manage and modernize their enterprise voice and contact center systems. This remote position requires extensive experience in telephony engineering, particularly with legacy PBX systems and VoIP technologies.
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Job Summary
The Senior IP Telephony Engineer is responsible for the engineering, reliability, security, and modernization of FAHW’s enterprise voice and contact center telephony services.
This role supports the current legacy/Avaya environment while leading the transition toward a modern, scalable VoIP and cloud or hybrid communications platform.
First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Matching Summary
Match Score: 75
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First American Financial is seeking a Senior IP Telephony Engineer to manage and modernize their enterprise voice and contact center systems. This remote position requires extensive experience in telephony engineering, particularly with legacy PBX systems and VoIP technologies.
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Salary
$130,450-$142,375 Annually; Not specified; Not specified
Skills & Requirements
Must-have
L3 escalation and root cause analysis
SIP trunk and SBC/voice gateway support
Contact center telephony routing
QoS, segmentation, and real-time traffic optimization
Secure voice architecture implementation
Nice-to-have
Automation and scripting exposure
Vendor and carrier interface management
People-first culture and inclusivity
Key Requirements
6-10+ years of enterprise voice/telephony engineering
Experience supporting legacy PBX/Avaya
Strong SIP troubleshooting and call flow analysis
Experience with SBCs and carrier SIP trunk integrations
Strong understanding of networking fundamentals impacting VoIP