Customer Experience Specialist | Engineering | West
GMP TECHNOLOGIES (S) PTE LTD
Singapore, Singapore
Not specified
Key account management experience
Mechanical engineering diploma or degree
Proficiency in microsoft 365 applications
GMP Technologies (S) PTE LTD is seeking a Customer Experience Specialist to manage key customer accounts, ensuring high-quality operational support and engagement. The ideal candidate will have a background in mechanical engineering and experience in customer-facing roles within technical environments
Job Summary
Act as the primary operational point of contact for assigned key and strategic customers to build trust-based relationships.
Manage complex order lifecycles including quotations, sales orders, and technical requirement validation for high-value transactions.
Collaborate closely with Sales, Supply Chain, and Finance teams to ensure seamless execution and timely resolution of escalations.
Matching Summary
Match Score: 85
GMP Technologies (S) PTE LTD is seeking a Customer Experience Specialist to manage key customer accounts, ensuring high-quality operational support and engagement. The ideal candidate will have a background in mechanical engineering and experience in customer-facing roles within technical environments.
Skills & Requirements
Must-have
Key Account management experience
Mechanical Engineering diploma or degree
Proficiency in Microsoft 365 applications
Experience with CRM systems like HubSpot
Knowledge of SAP B1 ERP system
Nice-to-have
Strong customer orientation skills
Excellent communication abilities
Fluency in English language
Ability to learn new business systems quickly
Data analysis and trend identification skills
Key Requirements
Minimum 3 years relevant experience
Diploma or Degree in Mechanical Engineering
Experience in industrial or engineering environments