Strategy & Consulting - Global Network | Song - Service - Cloud Contact Center Solution Consultant/analyst
Accenture
Ccaas platform implementation
Requirements gathering and prototyping
Functional and technical specification design
Join a global consulting network of over 10,000 professionals providing expertise across multiple industries and functional areas
Job Summary
Join a global consulting network of over 10,000 professionals providing expertise across multiple industries and functional areas.
Lead end-to-end CCaaS implementations including requirements gathering, testing, training, and post-go-live support to ensure successful deployment and adoption.
Accenture fosters an inclusive and diverse workplace culture that supports physical, mental, and financial well-being while encouraging continuous learning and innovation.
Matching Summary
Join a global consulting network of over 10,000 professionals providing expertise across multiple industries and functional areas.
Skills & Requirements
Must-have
CCaaS platform implementation
Requirements gathering and prototyping
Functional and technical specification design
Project scoping and execution
Customer stakeholder relationship management
Integration management
Consultative communication skills
Nice-to-have
Global exposure and international projects
Innovation-driven work environment
Dynamic and fast-paced workplace
Cross-functional team collaboration
Problem-solving and organizational skills
Key Requirements
Bachelor’s Degree completed
2 to 8 years experience in Professional Services or SaaS environments