Senior Manager: Customer Experience And Channel Management

Absa Bank Limited

Sandton, South Africa
Not specified
Customer experience strategy development
Channel management optimization
Data-driven decision making
Absa Bank Limited is seeking a Senior Manager for Customer Experience and Channel Management in Sandton, South Africa. The role involves leading the strategic direction of customer experience initiatives and channel management, focusing on enhancing customer journeys and optimizing service delivery across multiple channels

Job Summary

  • The role involves leading the strategic direction of customer experience initiatives and channel management functions to enhance the overall customer journey.
  • Candidates must collaborate with cross-functional teams including marketing, product, operations, and tech to integrate channel initiatives into campaigns and service enhancements.
  • The position requires a deep understanding of banking regulations, compliance requirements, and security standards related to customer experience.

Matching Summary

Match Score: 85

Absa Bank Limited is seeking a Senior Manager for Customer Experience and Channel Management in Sandton, South Africa. The role involves leading the strategic direction of customer experience initiatives and channel management, focusing on enhancing customer journeys and optimizing service delivery across multiple channels.

Skills & Requirements

Must-have

  • Customer experience strategy development
  • Channel management optimization
  • Data-driven decision making
  • Cross-functional team collaboration
  • Regulatory compliance knowledge

Nice-to-have

  • Innovation in self-service tools
  • Journey mapping expertise
  • Leadership and team inspiration
  • Strategic thinking capabilities

Key Requirements

  • Bachelor's degree in business, marketing, finance, or related field
  • Proven experience in customer experience or channel management within banking
  • Strong leadership skills to manage a team

Work Rights

Not specified

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