Workday’s Customer Support teams are passionate about customer service, innovation and excellence, delivering time sensitive, business-critical solutions worldwide
Job Summary
Workday’s Customer Support teams are passionate about customer service, innovation and excellence, delivering time sensitive, business-critical solutions worldwide.
The role involves handling support cases, collaborating with product and development teams, and participating in 24/7 global support shifts with flexible scheduling.
Workday promotes a culture rooted in integrity, empathy, and shared enthusiasm, offering flexible work arrangements and supporting career growth and wellbeing.
Matching Summary
Workday’s Customer Support teams are passionate about customer service, innovation and excellence, delivering time sensitive, business-critical solutions worldwide.
Skills & Requirements
Must-have
SaaS enterprise software support
Customer case queue management
Basic SQL query knowledge
Object Oriented Programming basics
API client experience
24/7 global support shifts
Nice-to-have
Creative approach and eagerness to learn
Collaborative and resilient mindset
Mentoring and coaching others
Flexible work schedule
Work-life balance and wellbeing focus
Experience with web service integrations
Key Requirements
3+ years SaaS enterprise software experience
Experience supporting or implementing HCM or Talent solutions
Basic knowledge of Object Oriented Programming languages
Basic SQL syntax and query reading skills
Experience with API clients like SoapUI or Postman
Ability to manage multiple teams and prioritize critical issues