This role supports operational excellence by helping teams follow ITIL processes, analyze trends, and implement practical improvements that increase stability
Job Summary
This role supports operational excellence by helping teams follow ITIL processes, analyze trends, and implement practical improvements that increase stability.
You will contribute directly to automation delivery by building scripts, workflow automations, and AI-assisted solutions to improve speed and consistency of operations.
The position offers visibility to the highest levels of Evernorth management who are motivated to see successful results from your efforts.
Matching Summary
This role supports operational excellence by helping teams follow ITIL processes, analyze trends, and implement practical improvements that increase stability.
Skills & Requirements
Must-have
ITIL process knowledge
ServiceNow experience
Python or PowerShell scripting
Incident and change management
Monitoring tools like Dynatrace
Nice-to-have
Generative AI prompt engineering
Continuous improvement mindset
Cross-functional collaboration
Data visualization skills
Curiosity for new tools
Key Requirements
Bachelor's degree in Information System Management