Customer Success Associate

Wolters Kluwer

White Plains, NY, United States
Base: $40,200.00 - $67,350.00 usd; bonus/equity: n...
Onsite
Client relationship management
Business licensing work oversight
Handling high volume of client communication
The Customer Success Associate is responsible for managing client relationships and ensuring fulfillment of business licensing work for multiple clients

Job Summary

  • The Customer Success Associate is responsible for managing client relationships and ensuring fulfillment of business licensing work for multiple clients.
  • Wolters Kluwer offers a wide variety of competitive benefits including medical, dental, vision plans, 401(k), tuition assistance, and paid parental leave.
  • The interview process emphasizes authenticity and prohibits the use of AI tools or external prompts to ensure a fair hiring process.

Matching Summary

The Customer Success Associate is responsible for managing client relationships and ensuring fulfillment of business licensing work for multiple clients.

Salary

Base: $40,200.00 - $67,350.00 USD; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k), Tuition Assistance, Paid Parental Leave

Skills & Requirements

Must-have

  • Client relationship management
  • Business licensing work oversight
  • Handling high volume of client communication
  • Project status updates
  • Microsoft Office Suite proficiency
  • Project management skills

Nice-to-have

  • Exceptional interpersonal skills
  • Ability to adapt to regulatory changes
  • Customer centric focus
  • High energy and positive mindset
  • Excellent organizational skills
  • Time management skills

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 1-2 years customer service or licensing experience
  • Ability to work independently and handle pressure
  • Excellent verbal and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter