Customer Support Specialist - Industrial Supply

The Hope Group, A SunSource Company

Northborough, MA, United States
On-site
Assist customers resolve equipment issues
Troubleshoot mechanical electrical pneumatic issues
Coordinate with service technicians
The Hope Group, part of SunSource, is seeking a Customer Support Specialist with mechanical aptitude for their Northborough, MA location. The role involves assisting customers with equipment issues, troubleshooting mechanical systems, and coordinating with service technicians, with training provided for the right candidate

Job Summary

  • Assist customers to resolve equipment issues by phone and email, learning to troubleshoot mechanical, electrical, and pneumatic issues.
  • Coordinate with service technicians and assist with electronic board scheduling, work order entry, and billing processes.
  • The company offers health, dental, and vision insurance, as well as paid time off and holidays.

Matching Summary

Match Score: 85

The Hope Group, part of SunSource, is seeking a Customer Support Specialist with mechanical aptitude for their Northborough, MA location. The role involves assisting customers with equipment issues, troubleshooting mechanical systems, and coordinating with service technicians, with training provided for the right candidate.

Skills & Requirements

Must-have

  • Assist customers resolve equipment issues
  • Troubleshoot mechanical electrical pneumatic issues
  • Coordinate with service technicians
  • Work order entry and billing
  • Buy specialized items spot buys
  • Credit card reconciliation receipts
  • Maintain customer orders ERP

Nice-to-have

  • Mechanically inclined aptitude
  • Familiarity with hand tools
  • Willingness to learn follow instructions
  • Experience in automotive HVAC

Key Requirements

  • High school diploma or GED
  • Valid driver’s license
  • Ability to lift up to 50 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter