It Service Manager For Connected Aircraft Ecosystem (m/f)
ATR (Airbus/Leonardo)
Toulouse, France
End-to-end service delivery oversight
Itil-based framework management
Sla/slo definition and monitoring
Oversee end-to-end service delivery for the Connected Aircraft platform, ensuring high reliability, availability, and stability for global airline customers
Job Summary
Oversee end-to-end service delivery for the Connected Aircraft platform, ensuring high reliability, availability, and stability for global airline customers.
Establish and manage a comprehensive ITIL-based framework, defining and monitoring SLAs/SLOs to consistently meet and exceed service targets.
Airbus supports your personal growth with customized development solutions and offers attractive financial rewards, work/life balance, and wellbeing benefits.
Matching Summary
Oversee end-to-end service delivery for the Connected Aircraft platform, ensuring high reliability, availability, and stability for global airline customers.
Skills & Requirements
Must-have
End-to-end service delivery oversight
ITIL-based framework management
SLA/SLO definition and monitoring
Incident, problem, change management
Public cloud platform services management
AWS mastery
Nice-to-have
Proactive monitoring and reporting
Service review meetings
Flexible working arrangements
Team collaboration and innovation
Key Requirements
5+ years IT Service Manager or Ops Lead experience