Propose professional, engaging, and charming service in line with Fairmont standards
Job Summary
Propose professional, engaging, and charming service in line with Fairmont standards.
Lead and manage all accommodation-related services: Reception, Concierge, and Guest Experience, ensuring compliance with service and quality standards.
Maximize accommodation revenue in collaboration with Revenue Management, Sales & Marketing departments.
Matching Summary
Propose professional, engaging, and charming service in line with Fairmont standards.
Skills & Requirements
Must-have
professional, engaging, and charming service
manage Reception, Concierge, Guest Experience
ensure seamless and personalized customer journey
maximize accommodation revenue
manage accommodation budget and cost control
ensure health, safety, and ergonomics standards
Nice-to-have
leadership, organization, and decision-making skills
strong client orientation and team spirit
ability to work under pressure
impeccable professional presentation
Key Requirements
3-5 years of experience in luxury hotel management
Proven experience in managing Reception, Concierge, Guest Experience