Manager - Major Incident Management

Sonar

Geneva, Switzerland
On-site
Incident management programs
Change management programs
Problem management programs
Sonar is seeking a Manager for Major Incident Management in Geneva, Switzerland. The role focuses on enhancing incident response and management practices to improve system reliability and operational metrics, while fostering a culture of accountability and teamwork

Job Summary

  • As Manager of Major Incident Management, you will own how Sonar prevents, responds to, and learns from incidents across its critical systems.
  • You will drive the Incident Management, Change Management, and Problem Management programs through a data-driven, risk-based approach — ensuring that prioritization is guided by measurable impact rather than reactive urgency.
  • By building clear operational health metrics and delivering consistent visibility into service reliability, change risk, and systemic patterns, you will give leadership the insight they need to make confident decisions and you will give your team the clarity they need to focus on what matters most.

Matching Summary

Match Score: 85

Sonar is seeking a Manager for Major Incident Management in Geneva, Switzerland. The role focuses on enhancing incident response and management practices to improve system reliability and operational metrics, while fostering a culture of accountability and teamwork.

Skills & Requirements

Must-have

  • Incident Management programs
  • Change Management programs
  • Problem Management programs
  • data-driven approach
  • risk-based approach
  • operational health metrics

Nice-to-have

  • AI assistants
  • open source community
  • high standards
  • extreme urgency
  • operational efficiency
  • One Team mindset

Key Requirements

  • Managerial experience in incident management
  • Experience with change management
  • Experience with problem management

Work Rights

Not specified

Tailored Resume

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