Patient Representative | James Outpatient Center

The Ohio State University

Columbus, OH, US
Empathetic verbal communication skills
Conflict resolution and problem solving
Proactive customer service interventions
The position is responsible for providing family support, education, mediation, and patient information to ensure optimal quality and communication

Job Summary

  • The position is responsible for providing family support, education, mediation, and patient information to ensure optimal quality and communication.
  • The role requires utilizing interpersonal, diplomacy, and conflict management skills to handle overwhelming lobby environments effectively.
  • Comprehensive benefits include retirement plans, health insurance starting day one, paid leave, and Public Service Loan Forgiveness eligibility.

Matching Summary

The position is responsible for providing family support, education, mediation, and patient information to ensure optimal quality and communication.

Skills & Requirements

Must-have

  • empathetic verbal communication skills
  • conflict resolution and problem solving
  • proactive customer service interventions

Nice-to-have

  • interpersonal diplomacy skills
  • program planning experience
  • collaboration with volunteers

Key Requirements

  • Bachelor's Degree or equivalent combination of education and experience
  • 1 year full-time employment in clinical or critical care area
  • High School Graduate or Equivalent
  • Available Monday through Friday 10 am to 6:30 pm

Work Rights

Not specified

Tailored Resume

Cover Letter