Bra Ux Designer Spec Iii

Santander Arena

Base: not specified; bonus/equity: plr + bonuses; ...
Ux conversational design
Chatbot and ai assistant design
Conversation architecture and flow design
This role is strategic and involves leading end-to-end design of conversational experiences balancing customer experience, operational efficiency, security, compliance, and business results

Job Summary

  • This role is strategic and involves leading end-to-end design of conversational experiences balancing customer experience, operational efficiency, security, compliance, and business results.
  • The company offers variable remuneration including PLR and bonuses, medical and dental assistance, meal allowances, complementary pension, life insurance, childcare support, wellness programs, and transportation benefits.
  • Santander is a global company valuing diversity, horizontal culture, and encourages innovation and urgency to serve customers in the best way.

Matching Summary

This role is strategic and involves leading end-to-end design of conversational experiences balancing customer experience, operational efficiency, security, compliance, and business results.

Salary

Base: Not specified; Bonus/Equity: PLR and bonuses; Benefits: Medical, dental, meal allowance, pension, life insurance, childcare, wellness programs, transportation

Skills & Requirements

Must-have

  • UX Conversational Design
  • Chatbot and AI assistant design
  • Conversation architecture and flow design
  • Prototyping and user testing
  • Collaboration with Product and Tech teams
  • Design for WhatsApp conversational experiences
  • Focus on security, compliance, and privacy

Nice-to-have

  • Customer-centric mindset
  • Adaptability to change
  • Teamwork and open communication
  • Systemic thinking and clarity in writing
  • Ability to work in ambiguous environments

Key Requirements

  • Solid experience in UX Conversational or related design fields
  • Portfolio demonstrating journey structuring and impact
  • Experience designing chatbots, digital assistants or generative AI products
  • Prototyping, testing, and continuous iteration skills
  • Ability to translate data into hypotheses and roadmap prioritization
  • Experience working in regulated environments with privacy and security

Work Rights

Not specified

Tailored Resume

Cover Letter