Customer Experience Agent, High Value Items

Whatnot

Phoenix, AZ, United States
Fully remote
2+ years of support experience
Strong investigative judgment
Weekend availability required
Whatnot is the largest livestream shopping platform in North America and Europe

Job Summary

  • Whatnot is the largest livestream shopping platform in North America and Europe.
  • The role involves investigating complex high-value item cases to ensure fair resolutions.
  • Employees are expected to use Whatnot as both a buyer and a seller.

Matching Summary

Whatnot is the largest livestream shopping platform in North America and Europe.

Skills & Requirements

Must-have

  • 2+ years of support experience
  • Strong investigative judgment
  • Weekend availability required

Nice-to-have

  • Experience with social media
  • Knowledge of sports cards
  • Clear and empathetic communicator

Key Requirements

  • Experience with customer facing systems
  • Understanding of E-commerce operations

Work Rights

Not specified

Tailored Resume

Cover Letter