Join Our Talent Community - Customer Support Representative

AroFlo Pty Ltd

Reading, United Kingdom
Full-time salaried position; not specified; not sp...
Customer support and communication
Technical support and billing issues
Respond promptly to customer inquiries
As a Customer Support Representative you will professionally engage with Simpro Group customers, clients and internal stakeholders on a day-to-day basis by using the most appropriate methods of customer support and communication, while identifying opportunities to improve software and implementing

Job Summary

  • As a Customer Support Representative you will professionally engage with Simpro Group customers, clients and internal stakeholders on a day-to-day basis by using the most appropriate methods of customer support and communication, while identifying opportunities to improve software and implementing.
  • The Customer Support Representative role provides a fantastic opportunity to learn and sharpen your customer service skills.
  • A generous annual leave entitlement plus a personal leave entitlement Private Health Insurance Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances) Life Insurance Company pension scheme, with an uncapped 5% employer contribution Generous Parental Leave Program Paid Volunteer Leave Days Public Holiday Exchange Scheme

Matching Summary

As a Customer Support Representative you will professionally engage with Simpro Group customers, clients and internal stakeholders on a day-to-day basis by using the most appropriate methods of customer support and communication, while identifying opportunities to improve software and implementing.

Salary

full-time salaried position; Not specified; Not specified

Skills & Requirements

Must-have

  • customer support and communication
  • technical support and billing issues
  • respond promptly to customer inquiries
  • record customer interactions and transactions
  • reply to communications within SLA
  • maintain positive and enthusiastic tone

Nice-to-have

  • empathise and understand client needs
  • eagerness and enthusiasm to learn
  • insight into trades industries
  • casual dress and relaxed office environment

Key Requirements

  • excellent customer service skills
  • troubleshooting and problem solving skills
  • effective questioning skills
  • good personal time management
  • understanding of cloud based technologies

Work Rights

Not specified

Tailored Resume

Cover Letter