Job Summary

• This position manages others within the department and coaches administrative staff on call quality to ensure customer interactions are complete, accurate and professional.
• The role involves handling escalated customer calls to ease customer concerns and improve customer satisfaction and perception, supervising operations to ensure proper customer experience, first contact resolution, accuracy, and quality levels.
• Responsibilities include checking customer call report data for problems and trends, assessing performance indicators, conducting operational audits, and identifying and suggesting end-to-end process improvements.

Matching Summary

Skills & Requirements

Key Requirements

• Experience managing customer relationships
• Experience supervising others
• Experience using Microsoft Office Suite

Work Rights