Senior Manager, It Service Management

Integer

Base: not specified; bonus/equity: cash-based ince...
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10 years of itsm experience
Strong itil v3 or v4 knowledge
Sox itgc audit readiness leadership
** Integer is seeking a Senior Manager of IT Service Management to oversee ITSM governance aligned with ITIL best practices, manage incident and change processes, and ensure compliance with SOX ITGCs. The ideal candidate should have a strong background in IT Service Management, data governance, and leadership, with a focus on continuous improvement. **

Job Summary

  • The Senior Manager will own the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • This role is accountable for SOX IT General Controls audit readiness, defining evidence standards, and ensuring ongoing compliance across the organization.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of designated holidays.

Matching Summary

Match Score: 75

** Integer is seeking a Senior Manager of IT Service Management to oversee ITSM governance aligned with ITIL best practices, manage incident and change processes, and ensure compliance with SOX ITGCs. The ideal candidate should have a strong background in IT Service Management, data governance, and leadership, with a focus on continuous improvement. **

Salary

Base: Not specified; Bonus/Equity: Cash-based incentive program supporting pay-for-performance; Benefits: Comprehensive package including medical, dental, vision, disability, life insurance, adoption benefits, parental leave, and 401(k) matching

Skills & Requirements

Must-have

  • 10 years of ITSM experience
  • Strong ITIL v3 or v4 knowledge
  • SOX ITGC audit readiness leadership
  • Incident Change Problem Management oversight
  • CMDB governance and data integrity
  • Enterprise change control board management

Nice-to-have

  • Intermediate or Managing Professional ITIL certification
  • Experience with large-scale IT modernization
  • Executive communication and facilitation skills
  • Ability to balance control with agility
  • Data-informed leadership mindset

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • Minimum 10 years in IT Service Management or IT Operations
  • Demonstrated experience with SOX ITGCs
  • Proven ability to lead through influence

Work Rights

Not specified

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