The Experience Design team is responsible for improving the overall end to end experience for the Customer by identifying and improving proposition, processes and service experience using a human-centric and insights-driven approach
Job Summary
The Experience Design team is responsible for improving the overall end to end experience for the Customer by identifying and improving proposition, processes and service experience using a human-centric and insights-driven approach.
You will collaborate and co-create with local markets to plan and find solutions that can help them to enhance customer, agent and banca experiences and achieve better business outcomes.
We’ll empower you to learn and grow the career you want in a flexible environment where well-being and inclusion are more than just words.
Matching Summary
The Experience Design team is responsible for improving the overall end to end experience for the Customer by identifying and improving proposition, processes and service experience using a human-centric and insights-driven approach.
Skills & Requirements
Must-have
Human-centric and insights driven approach
End-to-end customer and agent journeys
Collaborate and co-create solutions
Facilitate workshops and co-design
Represent customer user voice
Apply understanding of technology
Nice-to-have
High level of empathy
Results-oriented with can-do attitude
Comfortable with ambiguity
Flexes with changing business priorities
Key Requirements
Bachelor's or Master's degree in design discipline