NTT DATA is seeking a Senior Team Lead for Technical Services to manage a team responsible for maintaining client IT infrastructure and ensuring operational excellence. This role emphasizes client satisfaction, technical incident resolution, and team leadership in a hybrid work environment
Job Summary
The role is responsible for ensuring zero missed service level agreement conditions while managing a team of engineers.
Candidates must possess seasoned knowledge of IT service management, infrastructure, cybersecurity, and cloud services.
NTT DATA offers a diverse workplace where employees can grow, belong, and thrive within a global technology environment.
Matching Summary
Match Score: 85
NTT DATA is seeking a Senior Team Lead for Technical Services to manage a team responsible for maintaining client IT infrastructure and ensuring operational excellence. This role emphasizes client satisfaction, technical incident resolution, and team leadership in a hybrid work environment.
Skills & Requirements
Must-have
IT service management (ITSM) practices
Infrastructure and cloud services knowledge
Team leadership and mentorship capabilities
Client relationship management skills
Incident resolution and root cause analysis
Nice-to-have
Experience with AI and digital infrastructure
Ability to facilitate complex technical presentations
Knowledge of emerging technology trends
Collaborative cross-functional team experience
Key Requirements
Bachelor's degree in Business or Information Technology
Solid operational experience managing a technical team