Base: up to $22 ph; bonus/equity: bonus pyy opport...
On-site
Exceptional client service
Team supervision
Operational support
Lafayette Animal Hospital is seeking a Customer Service Lead to supervise the reception team while ensuring exceptional client service and operational support. The ideal candidate will have veterinary experience, strong leadership skills, and a passion for animal care
Job Summary
This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients while guiding the reception team.
Key responsibilities include client service and communication, maintaining patient records and technology, and leadership and supervision of the reception team.
The company offers a competitive compensation and benefits package including pay up to $22 per hour, bonus pay, medical, dental, vision insurance, 401(k) with matching, and paid time off.
Matching Summary
Match Score: 85
Lafayette Animal Hospital is seeking a Customer Service Lead to supervise the reception team while ensuring exceptional client service and operational support. The ideal candidate will have veterinary experience, strong leadership skills, and a passion for animal care.
Salary
Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching options, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance, Flexible scheduling options
Skills & Requirements
Must-have
Exceptional client service
Team supervision
Operational support
Veterinary experience
Leadership skills
Nice-to-have
Mentoring others
Building client relationships
Positivity and accountability
Teamwork and collaboration
Key Requirements
High school diploma
Minimum 3 years customer service experience
At least 1 year veterinary experience
1-2 years leadership or supervisory experience preferred