Manager, Guest Experience

Fo

Menlo Park, CA, United States
Base: $165,000 - $198,000; bonus/equity: performan...
On-site
Deliver seamless, anticipatory, and refined guest experiences
Oversee service standards and team performance
Ensure operational excellence across multiple residences
The Manager, Guest Experience is responsible for delivering a seamless, anticipatory, and refined experience across multiple UHNW residences

Job Summary

  • The Manager, Guest Experience is responsible for delivering a seamless, anticipatory, and refined experience across multiple UHNW residences.
  • This role elevates the guest journey from execution to orchestration - overseeing service standards, team performance, operational systems, and cross-functional alignment to ensure each residence reflects a consistent, exceptional level of hospitality.
  • Compensation for this position is salary-based, with pay determined by professional experience and adjusted according to the cost of living in the employee’s primary region of residence.

Matching Summary

The Manager, Guest Experience is responsible for delivering a seamless, anticipatory, and refined experience across multiple UHNW residences.

Salary

Base: $165,000 - $198,000; Bonus/Equity: Performance-based incentives; Benefits: Medical, Dental, Vision, 401(K) + Match, PTO

Skills & Requirements

Must-have

  • Deliver seamless, anticipatory, and refined guest experiences
  • Oversee service standards and team performance
  • Ensure operational excellence across multiple residences
  • Manage vendor relationships for hospitality services
  • Lead, coach, and develop Guest Experience staff

Nice-to-have

  • Professionalism, kindness, and integrity
  • High level of confidentiality
  • Aesthetic excellence and operational discipline
  • Calm leadership in fast-moving environments

Key Requirements

  • UHNW hospitality standards
  • Multi-property service execution
  • Sound judgment and discretion

Work Rights

Not specified

Tailored Resume

Cover Letter