Prioritize software enhancements and feature requests
Leverage machine learning and artificial intelligence
Amazon is seeking a Senior Program Manager for their Last Mile Tech SME team in Bellevue, WA, to drive innovation and optimize technology and processes within the logistics network. The role requires expertise in operational systems, collaboration with tech and operations teams, and a focus on enhancing customer experience while supporting business growth
Job Summary
The role involves defining processes to deliver best-in-class technology to the field while optimizing existing systems.
SMEs act as catalysts for change by driving innovation at the operator level and leveraging AI to transform operational decision-making.
The team bridges technology and operations to deliver world-class tools that enhance customer experience and support business growth.
Matching Summary
Match Score: 85
Amazon is seeking a Senior Program Manager for their Last Mile Tech SME team in Bellevue, WA, to drive innovation and optimize technology and processes within the logistics network. The role requires expertise in operational systems, collaboration with tech and operations teams, and a focus on enhancing customer experience while supporting business growth.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Partner with tech organization on BRD
Prioritize software enhancements and feature requests
Leverage machine learning and artificial intelligence
Support process improvements using Lean principles
Drive adoption of changes in delivery stations
Nice-to-have
Champion solutions that anticipate operational needs
Translate technical concepts into business-friendly language
Foster culture of ownership and experimentation
Experience with automated human decision making
Key Requirements
Expertise in Amazon's operation systems
Ability to measure and establish standard rates for labor planning
Collaboration with Safety, Quality, Learning, and Loss Prevention teams