The Technical Go-Live Readiness Manager ensures successful performance testing and transition to production by collaborating with internal teams and advocating for customers
Job Summary
The Technical Go-Live Readiness Manager ensures successful performance testing and transition to production by collaborating with internal teams and advocating for customers.
The role involves building strong relationships with customers and implementation partners, managing expectations, and driving timely resolution of issues during deployment.
Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing trust, tools to grow, and long-term support for employees.
Matching Summary
The Technical Go-Live Readiness Manager ensures successful performance testing and transition to production by collaborating with internal teams and advocating for customers.
Skills & Requirements
Must-have
Technical expertise in Workday products
Customer-facing project management
ERP system performance support
Performance testing and production transition
Issue escalation and resolution ownership
Cross-functional stakeholder collaboration
Nice-to-have
Strong communication and presentation skills
Ability to influence senior leadership
Crisis management experience
Fast-paced environment adaptability
Passion for learning and resourcefulness
Building strong customer relationships
Key Requirements
BS or MS in Technical Degree or equivalent experience
4+ years technical support for complex software issues
4+ years customer or product support with ERP focus
Project management experience
Strong leadership and communication skills
Experience with Workday or similar SaaS ERP products