Job Summary

• As a Quality Analyst, you are responsible for independently validating frontline execution while actively contributing to performance improvement across the telecommunications customer service and renewal program.
• Your role goes beyond traditional QA auditing; you will conduct call and transaction audits, analyze trends, identify revenue and compliance risks, and deliver structured coaching and performance feedback to drive measurable improvement.
• We are proud of our diverse global team, united by four core values: Curious and Clever, Entrepreneurial Energy, Fast with Intent, and Laugh and Learn.

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Skills & Requirements

Key Requirements

• 3-5 years of experience in BPO operations
• At least 2 years of direct experience in sales, renewals, retention, or contract-based programs
• Demonstrated experience handling coaching and performance management
• Strong expertise in reporting and analytics
• Bachelor’s degree in business, Communications, Analytics, or related field (preferred)

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