Client Support Manager

Fiserv

Mississauga, Canada
Base: $84,000.00-$105,000.00; bonus/equity: not sp...
2-5 years contact center experience
People leadership experience
Strong coaching skills
As a Client Support Manager, you will oversee a team of Client Service Specialists who provide account assistance and address merchant processing inquiries

Job Summary

  • As a Client Support Manager, you will oversee a team of Client Service Specialists who provide account assistance and address merchant processing inquiries.
  • This is a contact center environment with a high level of focus on providing great client experience every time you speak with a client.
  • You will engage with clients to discuss the solutions they currently use or those that may suit their needs.

Matching Summary

As a Client Support Manager, you will oversee a team of Client Service Specialists who provide account assistance and address merchant processing inquiries.

Salary

Base: $84,000.00-$105,000.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 2-5 years contact center experience
  • people leadership experience
  • strong coaching skills

Nice-to-have

  • previous management experience
  • banking/financial services experience
  • experience with CRM platforms

Key Requirements

  • strong conflict resolution skills
  • working knowledge of call center KPIs
  • valid U.S. work authorization

Work Rights

Not specified

Tailored Resume

Cover Letter