Early Customer Assistance Sydney

CBA New Digital Businesses Pty Ltd

Sydney, New South Wales, Australia
On-site
Outbound and inbound calls
Customer arrears management
Negotiation skills
You’ll be joining the Early Customer Assistance team – a hard working bunch who assist our customers in the management of their financial commitments by working towards a mutually agreeable payment solution

Job Summary

  • You’ll be joining the Early Customer Assistance team – a hard working bunch who assist our customers in the management of their financial commitments by working towards a mutually agreeable payment solution.
  • In your role as an Early Customer Assistance Specialist you will make outbound calls and receive inbound calls from CommBank customers in arrears of payments in Credit Cards, Home Loans, Personal Loans, and Overdrawn Personal Accounts, to recover outstanding payments.
  • We offer you the chance to make real changes in the lives of our customers, to help them keep their homes and securing a better future for Australian families.

Matching Summary

You’ll be joining the Early Customer Assistance team – a hard working bunch who assist our customers in the management of their financial commitments by working towards a mutually agreeable payment solution.

Skills & Requirements

Must-have

  • Outbound and inbound calls
  • Customer arrears management
  • Negotiation skills
  • Empathetic and resilient
  • Fast-paced environment

Nice-to-have

  • Drive to exceed expectations
  • High energy environment

Key Requirements

  • 4 weeks full time mandatory training

Work Rights

Not specified

Tailored Resume

Cover Letter