Senior Customer Success Manager

Workday

Tokyo, Japan
Fully remote
Customer-facing services role
Issue resolution and escalation management
Customer business strategy
Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services

Job Summary

  • Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services.
  • The role involves acting as a liaison between product management and the customer, developing success plans, prioritizing and driving resolution on customer concerns, and facilitating customer adoption of solution features.
  • This position offers significant autonomy and discretion in strategic planning and engagement, with opportunities for global collaboration and career development within a Fortune 500 company.

Matching Summary

Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities for Workday products and services.

Skills & Requirements

Must-have

  • customer-facing services role
  • issue resolution and escalation management
  • customer business strategy
  • SaaS business model
  • AI utilization in business

Nice-to-have

  • sun-drenched optimism and drive
  • curious minds and courageous collaborators
  • genuine care and empathy
  • bold ideas and shared enthusiasm
  • global career path opportunities

Key Requirements

  • 5+ years customer-facing services experience
  • 1+ years project management experience
  • Business level Japanese communication
  • Bachelor degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

Cover Letter