An Eligibility Officer plays a key role in the initial stages of a claim lodgement, shaping the claims experience for both workers and employers as they determine whether to accept or reject a claim
Job Summary
An Eligibility Officer plays a key role in the initial stages of a claim lodgement, shaping the claims experience for both workers and employers as they determine whether to accept or reject a claim.
This role involves investigating, strategising, managing and gathering information and evidence to support sound decision making with the respect to the claim outcome.
EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other, flexibility to work from home to support work/life balance, and comprehensive learning and development opportunities.
Matching Summary
An Eligibility Officer plays a key role in the initial stages of a claim lodgement, shaping the claims experience for both workers and employers as they determine whether to accept or reject a claim.
Skills & Requirements
Must-have
investigating and gathering information
managing claim determinations
Return to Work Act
customer service focus
written and verbal communication skills
Nice-to-have
learning culture
positive impact on someone's life
celebrates diversity and inclusion
work/life balance
Key Requirements
Tertiary studies in business, law or allied health is advantageous
Previous experience in worker’s compensation or insurance
Previous experience within a legal environment advantageous