The Install Success Coordinator owns the customer's end-to-end installation experience for analytical instrumentation, from site preparation to successful usage
Job Summary
The Install Success Coordinator owns the customer's end-to-end installation experience for analytical instrumentation, from site preparation to successful usage.
Responsibilities include effective planning, managing customer communications, prioritizing response times, and building relationships with internal and external business partners.
This hybrid role requires commuting to the office Tuesdays, Wednesdays, and Thursdays, with a full-time weekly schedule and a pay range of $28.27 - $44.17/hr plus bonus, stock, and benefits.
Matching Summary
The Install Success Coordinator owns the customer's end-to-end installation experience for analytical instrumentation, from site preparation to successful usage.
Salary
Base: $28.27 - $44.17/hr; Bonus/Equity: eligibility for bonus, stock; Benefits: eligibility for benefits
Skills & Requirements
Must-have
Customer instrument installation services
Site preparation coordination
Scheduling instrument installation
Resource allocation and assignment
Customer communication and expectation setting
Nice-to-have
Proactive approach to scheduling
Building strong business relationships
Results-oriented with high attention to detail
Independent and team work capability
Key Requirements
2+ years relevant experience
Academic degree with technological/engineering background
Effective communication and interpersonal skills
In-depth customer service and/or project management experience