Not specified; competitive compensation + equity o...
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8+ years customer success experience
3+ years people management experience
Manage enterprise accounts 20,000+ lives
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Carrot is seeking a Director of Customer Success to lead the Strategic Customer Success function, focusing on enterprise customers with populations exceeding 20,000 lives. The role emphasizes customer retention, growth, and engagement while fostering strong executive relationships and collaboration across various departments.
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Job Summary
Carrot is a global fertility and family care platform trusted by leading multinational employers to deliver exceptional outcomes.
The Director will lead the Strategic Customer Success function, focusing on retention, growth, and engagement for enterprise customers with populations over 20,000.
Candidates will benefit from a mission-driven environment offering competitive compensation, equity, flexible time off, and comprehensive benefits.
Matching Summary
Match Score: 75
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Carrot is seeking a Director of Customer Success to lead the Strategic Customer Success function, focusing on enterprise customers with populations exceeding 20,000 lives. The role emphasizes customer retention, growth, and engagement while fostering strong executive relationships and collaboration across various departments.
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Salary
Not specified; Competitive compensation and equity offered; Comprehensive benefits included
Skills & Requirements
Must-have
8+ years Customer Success experience
3+ years people management experience
Manage enterprise accounts 20,000+ lives
B2B SaaS or healthcare technology background
Drive retention and expansion strategies
Nice-to-have
Experience in fertility or digital health
Scaling Customer Success organizations
Familiarity with health scoring methodologies
Enterprise HR or benefits background
Key Requirements
Bachelor's Degree required
Ability to travel 5 business days per quarter
Proven track record with large-scale strategic accounts