Principal, Customer Experience Operations

WORKDAY AUSTRALIA PTY

Pleasanton, CA, USA
Primary location base pyy range: $158,400 usd - $2...
Fully remote
Customer experience strategy execution
Cross-functional stakeholder management
Executive readiness preparation
The Customer Experience (CX) Operations team turns strategy into execution through a unified ecosystem of rigorous planning, disciplined delivery, actionable insights & strategic operating forums to ensure we deliver on our commitments

Job Summary

  • The Customer Experience (CX) Operations team turns strategy into execution through a unified ecosystem of rigorous planning, disciplined delivery, actionable insights & strategic operating forums to ensure we deliver on our commitments.
  • This role was built for you if you think like a strategy consultant, execute like a seasoned operator, and communicate with c-level polish and precision.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

The Customer Experience (CX) Operations team turns strategy into execution through a unified ecosystem of rigorous planning, disciplined delivery, actionable insights & strategic operating forums to ensure we deliver on our commitments.

Salary

Primary Location Base Pay Range: $158,400 USD - $237,600 USD; Additional US Location(s) Base Pay Range: $133,800 USD - $237,600 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, as well as annual refresh stock grants

Skills & Requirements

Must-have

  • Customer Experience strategy execution
  • cross-functional stakeholder management
  • executive readiness preparation
  • program strategy delivery plans
  • action item follow-through

Nice-to-have

  • thrives on ambiguity
  • moves fast
  • c-level polish and precision
  • curious minds
  • courageous collaborators

Key Requirements

  • 7+ years experience in business operations / strategy consulting
  • 2+ years experience supporting enterprise-wide programs
  • Experience defining, designing, and implementing solutions
  • Ability to establish relationships, influence without authority
  • Proficient in project management and collaboration tools

Work Rights

Not specified

Tailored Resume

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