Advisor I, Customer Service – English

Concentrix

Yogyakarta, Indonesia
Customer service support
Inbound/outbound calls
Internet customer interaction
This position provides customer service support and resolution of routine problems regarding client's product or services

Job Summary

  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Participate in activities designed to improve customer satisfaction and business performance.

Matching Summary

This position provides customer service support and resolution of routine problems regarding client's product or services.

Skills & Requirements

Must-have

  • customer service support
  • inbound/outbound calls
  • internet customer interaction
  • problem resolution
  • maintain basic knowledge
  • track and document information

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • participate in improvement activities
  • work as a team member
  • demonstrate patience

Key Requirements

  • three to six months relevant experience preferred
  • High school diploma
  • Ability to effectively communicate
  • Strong computer navigation skills
  • Dependable with strong attention to detail
  • Skilled in multi-tasking
  • Tolerance for repetitive work
  • Ability to work independently
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter