The VIC Field Engineer Team Leader plays a critical leadership and operational role, responsible for leading a local team of field engineers across Victoria
Job Summary
The VIC Field Engineer Team Leader plays a critical leadership and operational role, responsible for leading a local team of field engineers across Victoria.
This is a highly visible customer-facing role requiring technical credibility, strong people skills, and the ability to coordinate and lead under pressure in a clinical 24/7 environment.
The Team Leader acts as a key escalation point for urgent technical issues, including after-hours incidents, and supports service improvement and team development initiatives.
Matching Summary
The VIC Field Engineer Team Leader plays a critical leadership and operational role, responsible for leading a local team of field engineers across Victoria.
Skills & Requirements
Must-have
Field engineering technical support
On-site and remote troubleshooting
After-hours emergency support
Team rostering and scheduling
Incident management leadership
Vendor and contingent workforce oversight
Healthcare technical environment
Nice-to-have
Mentoring and coaching junior engineers
Cross-training and team engagement
ITSM platform experience
ITIL-based support familiarity
Service improvement initiatives
Clinical stakeholder relationship management
Key Requirements
Minimum 5 years field engineering experience
Certificate IV in Information Technology or equivalent
Current Australian Driver’s Licence
ITIL v4 Foundation certification
Experience supporting 24/7 healthcare operations
Microsoft or equivalent vendor certifications desirable