Senior Cloud Support Engineer

Sailpoint Technologies Inc

Austin, TX, US
Base: $72,600 - $122,366.00; bonus/equity: eligibl...
Post implementation support
Customer and partner interaction
Troubleshoot out-of-the-box issues
The Sr. Cloud Support Engineer plays an important role in post implementation support of SailPoint’s Identity as a Service offering, IdentityNow (IDN)

Job Summary

  • The Sr. Cloud Support Engineer plays an important role in post implementation support of SailPoint’s Identity as a Service offering, IdentityNow (IDN).
  • You will be working directly with our customers and implementation partners to identify the cause of any post-deployment Out-Of-The-Box issues and will work with the larger team to help resolve them.
  • Benefits include health and wellness coverage, disability coverage, life protection, flexible spending accounts, 401(k) with company matching, flexible vacation policy, paid holidays, sick leave, and paid parental leave.

Matching Summary

The Sr. Cloud Support Engineer plays an important role in post implementation support of SailPoint’s Identity as a Service offering, IdentityNow (IDN).

Salary

Base: $72,600 - $122,366.00; Bonus/Equity: Eligible for Corporate Bonus Plan or role-specific commission, potential equity participation; Benefits: Health and wellness coverage, disability coverage, life protection, flexible spending accounts, 401(k) with company matching, flexible vacation policy, 8 paid holidays, sick leave, paid parental leave, EAP, voluntary benefits, HSA

Skills & Requirements

Must-have

  • post implementation support
  • customer and partner interaction
  • troubleshoot Out-Of-The-Box issues
  • IdentityNow product knowledge
  • REST API experience
  • Windows and Linux platforms
  • Directory Services experience
  • XML, JSON, SAML, SCIM, SPML/SOAP

Nice-to-have

  • IdentityNow certification
  • network troubleshooting skills
  • IAM system implementation experience
  • cloud technologies (Azure, AWS, GCP)
  • scripting (Shell, PowerShell)
  • knowledge base article creation

Key Requirements

  • 5-7+ years IT/product support experience
  • Minimum 2 years with IdentityNow or 3 years with similar IAM product
  • Experience with Information Security, IAM, or System Administration
  • Experience with common IAM tools and technologies
  • Broad understanding of IAM concepts
  • Experience with HCM Systems
  • Experience with Directories and Directory Services
  • Experience with technologies/protocols: XML, JSON, SAML, SCIM, SPML/SOAP, Web and Application Servers

Work Rights

Not specified

Tailored Resume

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