Customer Care Agent - Level 1

Hastings Deering (Australia) Ltd

Brisbane, Queensland, Australia
Competitive remuneration pyckage; annual salary re...
Call centre experience required
Proactive outbound calling skills
Crm tool proficiency needed
This role involves proactively engaging customers via outbound calls to foster meaningful relationships and ensure satisfaction with CAT machines

Job Summary

  • This role involves proactively engaging customers via outbound calls to foster meaningful relationships and ensure satisfaction with CAT machines.
  • The successful candidate will walk customers through digital ecosystems, manage records in CRM tools, and address inquiries across multiple channels.
  • Hastings Deering offers competitive remuneration, diverse career development opportunities, and comprehensive health and wellness benefits within a global network.

Matching Summary

This role involves proactively engaging customers via outbound calls to foster meaningful relationships and ensure satisfaction with CAT machines.

Salary

Competitive remuneration package; Annual salary reviews; Paid parental leave options

Skills & Requirements

Must-have

  • Call centre experience required
  • Proactive outbound calling skills
  • CRM tool proficiency needed

Nice-to-have

  • Digital ecosystem education ability
  • High degree of confidentiality
  • Professional stakeholder engagement

Key Requirements

  • Demonstrated call centre experience
  • Qualifications in Business or Office Administration desirable
  • Excellent computer knowledge with Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter