Technical Support Engineer - Bilingual Japanese/english

Black Duck

Japan, Japan
Base: ¥38,740,620 - ¥67,643,235 jpy; bonus/equity:...
On-site
C/c++ or java programming proficiency
Linux/unix environment experience
Postgresql or sql database skills
Black Duck Software, Inc. is seeking a bilingual Technical Support Engineer proficient in Japanese and English to provide complex technical support for their security software products. The role involves troubleshooting, customer advocacy, and collaboration with R&D teams to ensure effective solutions for clients

Job Summary

  • Black Duck Software helps organizations build secure software by providing SAST, SCA, and DAST solutions to find and fix vulnerabilities.
  • The Technical Support Engineer serves as the Single Point of Contact for strategic customers, diagnosing complex issues in C/C++, C#, and Java.
  • This role requires a customer-centric mindset with the ability to troubleshoot independently in a fast-paced, collaborative environment.

Matching Summary

Match Score: 85

Black Duck Software, Inc. is seeking a bilingual Technical Support Engineer proficient in Japanese and English to provide complex technical support for their security software products. The role involves troubleshooting, customer advocacy, and collaboration with R&D teams to ensure effective solutions for clients.

Salary

Base: ¥38,740,620 - ¥67,643,235 JPY; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • C/C++ or Java programming proficiency
  • Linux/Unix environment experience
  • PostgreSQL or SQL database skills
  • English communication skills
  • 3-5 years technical support experience

Nice-to-have

  • Japanese language proficiency
  • Kubernetes or containerization knowledge
  • Salesforce case management experience
  • Application security domain background
  • NoSQL database experience

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 3-5 years of technical support or software development experience
  • Proficiency in English (written and verbal)

Work Rights

Not specified

Tailored Resume

Cover Letter