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Bupa is seeking a Tactical Planning Analyst for a hybrid role based in Salford, UK, focused on optimizing operations through effective resource planning and stakeholder collaboration. The ideal candidate will have extensive experience in contact center planning, strong analytical skills, and the ability to make informed decisions under pressure.
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Job Summary
This high-profile role involves owning the tactical plan for the live week, including forecasting and scheduling to meet customer demand.
The position requires monitoring in-day performance and leading daily meetings to present outlooks and mitigation strategies to senior stakeholders.
Bupa offers a comprehensive benefits package including 25 days holiday, health insurance, an enhanced pension plan, and access to onsite gyms.
Matching Summary
Match Score: 75
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Bupa is seeking a Tactical Planning Analyst for a hybrid role based in Salford, UK, focused on optimizing operations through effective resource planning and stakeholder collaboration. The ideal candidate will have extensive experience in contact center planning, strong analytical skills, and the ability to make informed decisions under pressure.
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Salary
Base: £33,600 DOE; Bonus: Annual performance-based bonus; Benefits: 25 days holiday, health insurance, pension
Skills & Requirements
Must-have
Extensive Contact Centre Planning experience
Hands-on Telephony and WFM technology knowledge
Strong analytical skills under pressure
Nice-to-have
Exceptional communication and influence skills
Continuous improvement mindset
Collaborative stakeholder management approach
Key Requirements
Extensive experience in Resource Planning or Forecasting