Customer Solutions Associate

Finastra

Bengaluru, India
On-site
Dispute resolution
Escalation management
Order-to-cash (otc) processes
Finastra is seeking a Customer Solutions Associate in Bengaluru, India, to support the dispute resolution process within the Order-to-Cash function. This role is designed for early-career professionals who are detail-oriented and eager to enhance their analytical and communication skills

Job Summary

  • Support the dispute resolution and escalation management process within the Order-to-Cash (OTC) function, acting as a key coordination point between internal teams and customers.
  • Assist in managing escalations, dispute-related queries, and monitor priority account issues to ensure timely follow-ups and minimize customer impact.
  • Utilize tools like Excel and Power BI for data analysis and reporting on dispute trends, and contribute to process improvements for enhanced customer experience.

Matching Summary

Match Score: 85

Finastra is seeking a Customer Solutions Associate in Bengaluru, India, to support the dispute resolution process within the Order-to-Cash function. This role is designed for early-career professionals who are detail-oriented and eager to enhance their analytical and communication skills.

Skills & Requirements

Must-have

  • Dispute resolution
  • Escalation management
  • Order-to-Cash (OTC) processes
  • Customer communication
  • Data analysis

Nice-to-have

  • Detail-oriented
  • Eager to learn
  • Analytical skills
  • Communication skills
  • Continuous improvement

Key Requirements

  • 1-2 years of experience
  • Bachelor’s/Master's degree in Business, Finance, Accounting, or related field

Work Rights

Not specified

Tailored Resume

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