Pro Experience Manager

The Home Depot

Bedford Stuyvesant, US
Base: $56,000 - $61,000; bonus/equity: not specifi...
Customer service excellence
Pro customer experience
Operational process execution
Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales and loyalty

Job Summary

  • Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales and loyalty.
  • This role drives efficient Pro customer flow, enforces Pro standards, ensures timely deliveries, and performs Manager on Duty responsibilities.
  • Key responsibilities include championing customer service, managing the Pro area, ensuring inventory availability, resolving customer concerns, and driving associate performance and safety.

Matching Summary

Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales and loyalty.

Salary

Base: $56,000 - $61,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • customer service excellence
  • pro customer experience
  • operational process execution
  • store standards adherence
  • safety procedures enforcement
  • inventory management

Nice-to-have

  • talent acquisition input
  • associate engagement
  • coaching and development
  • driving morale
  • voice of the associate initiatives

Key Requirements

  • 1 year relevant work experience
  • Management of people
  • Retail operations experience
  • Must be 18 years of age or older
  • Legally permitted to work in the United States
  • Flexible schedule availability

Work Rights

Legally permitted to work in the United States

Tailored Resume

Cover Letter